Support Center

Submit a ticket or browse our help center for assistance

0
Active Tickets
0
Resolved
0h
Avg Response Time
24/7
Support Available
Visit FAQ Back to Dashboard
#TKT-2024-001

Unable to complete withdrawal

Open
Withdrawals High
I've been trying to withdraw funds to my bank account for the past 2 days, but the transaction keeps failing...
Updated: Mar 10, 2024 10:30 AM
3 replies
#TKT-2024-002

KYC verification pending for more than 48 hours

Pending
Account Verification Medium
I submitted my KYC documents 3 days ago and it's still showing as "under review". Can you please expedite this?
Updated: Mar 9, 2024 2:15 PM
1 reply
#TKT-2024-003

Question about investment plan returns

Closed
Investments Low
Can you explain how the APY is calculated for the Professional plan? Is it compounded daily or monthly?
Updated: Mar 5, 2024 9:45 AM
2 replies
#TKT-2024-001

Unable to complete withdrawal

Open
Withdrawals High
I've been trying to withdraw funds to my bank account for the past 2 days, but the transaction keeps failing...
Updated: Mar 10, 2024 10:30 AM
3 replies
#TKT-2024-002

KYC verification pending for more than 48 hours

Pending
Account Verification Medium
I submitted my KYC documents 3 days ago and it's still showing as "under review". Can you please expedite this?
Updated: Mar 9, 2024 2:15 PM
1 reply
#TKT-2024-003

Question about investment plan returns

Closed
Investments Low
Can you explain how the APY is calculated for the Professional plan? Is it compounded daily or monthly?
Updated: Mar 5, 2024 9:45 AM
2 replies
🟢
Low
🟡
Medium
🔴
High
Please provide as much detail as possible to help us resolve your issue quickly.
Response Time Expectations
  • High Priority: Within 1 hour
  • Medium Priority: Within 4 hours
  • Low Priority: Within 24 hours
#TKT-2024-001

Unable to complete withdrawal

Open
Withdrawals High Priority
JD
John Doe
You
Mar 8, 2024 3:45 PM
Hello,

I've been trying to withdraw $5,000 to my Chase bank account (ending in 4532) for the past 2 days, but the transaction keeps failing with error code "WD-403". I've verified that my bank details are correct. Can you please help me resolve this issue urgently?

Thank you,
John Doe
SA
Sarah Anderson
Support Team
Mar 8, 2024 5:20 PM
Dear John,

Thank you for contacting us. We apologize for the inconvenience. Error code WD-403 typically indicates a temporary issue with our payment processor. Our technical team has been notified and is working to resolve this.

In the meantime, could you please try withdrawing a smaller amount (e.g., $1,000) to see if that goes through?

We'll keep you updated on the progress.

Best regards,
Sarah Anderson
CoinCapitalpro Support Team
JD
John Doe
You
Mar 9, 2024 9:15 AM
Hi Sarah,

Thanks for the quick response. I tried withdrawing $1,000 as you suggested, but I'm getting the same error. This is quite urgent as I need these funds for an important expense. Is there an alternative method I can use?

John
MJ
Mike Johnson
Senior Support Specialist
Mar 9, 2024 11:30 AM
Hi John,

I understand the urgency. Let me escalate this to our payments team immediately. In the meantime, you can try withdrawing to a different bank account or using cryptocurrency withdrawal as an alternative.

I'll personally ensure this gets resolved within the next 24 hours.

Best regards,
Mike Johnson
Senior Support Specialist

Send a Reply