Frequently Asked Questions

Creating an account is quick and easy! Simply follow these steps:

• Click the "Sign Up" button on the homepage
• Enter your email address and create a strong password
• Verify your email through the confirmation link we send you
• Complete the identity verification (KYC) process
• Once verified, you can start trading immediately!

The entire process typically takes less than 10 minutes.

For identity verification, you'll need:

• A government-issued photo ID (passport, driver's license, or national ID card)
• A recent selfie for facial recognition
• Proof of address (utility bill or bank statement from the last 3 months)

All documents must be clear, color copies and not expired. Verification is usually completed within 24-48 hours.

CoinCapitalpro serves customers in over 150 countries worldwide. However, due to regulatory restrictions, we cannot provide services in certain jurisdictions including:

• North Korea
• Iran
• Syria
• Cuba
• Crimea region

Please check our Terms of Service for the complete list of restricted countries. If you're unsure, contact our support team for clarification.

Our trading fees are competitive and tier-based:

• Standard Tier: 0.1% maker fee, 0.1% taker fee
• Volume Discount: Fees decrease as your 30-day trading volume increases
• Premium Plans: Professional and Enterprise plans enjoy reduced fees

Fees are automatically deducted from your trades. Visit our Fee Schedule page for detailed information.

We offer trading for over 200 cryptocurrencies including:

• Major coins: Bitcoin (BTC), Ethereum (ETH), Solana (SOL), BNB
• Stablecoins: USDT, USDC, DAI, BUSD
• DeFi tokens: UNI, AAVE, SUSHI, COMP
• NFT and gaming tokens
• Layer 1 and Layer 2 solutions

We regularly add new tokens based on market demand and thorough vetting processes.

CoinCapitalpro supports multiple order types:

• Market Order: Buy/sell immediately at current market price
• Limit Order: Set your desired price and wait for execution
• Stop-Loss Order: Automatically sell when price drops to a certain level
• Take-Profit Order: Automatically sell when price reaches your target
• Trailing Stop: Dynamic stop-loss that follows price movements

Your security is our top priority. We employ multiple layers of protection:

• 98% of funds stored in offline cold storage
• Multi-signature wallet technology
• 256-bit SSL encryption for all data transmissions
• Two-factor authentication (2FA) required for withdrawals
• $250 million insurance coverage for digital assets
• Regular third-party security audits

We have never experienced a successful hack or loss of customer funds.

To enable 2FA:

• Log into your account and go to Security Settings
• Download Google Authenticator or Authy app on your phone
• Scan the QR code displayed on your screen
• Enter the 6-digit code from your authenticator app
• Save your backup codes in a secure location
• Confirm and activate 2FA

We strongly recommend enabling 2FA for enhanced account security.

We accept multiple deposit methods:

• Bank transfers (ACH, SEPA, SWIFT)
• Credit/debit cards (Visa, MasterCard)
• Cryptocurrency deposits from external wallets
• Wire transfers
• Third-party payment processors (PayPal, Skrill)

Availability may vary by region. All deposits are free of charge.

Withdrawal processing times vary by method:

• Cryptocurrency: 10-30 minutes (instant for Premium plans)
• Bank Transfer: 1-3 business days
• Credit Card: 2-5 business days
• Wire Transfer: Same day if submitted before 2 PM EST

All withdrawals require security verification and may be subject to additional review for large amounts.

Yes, withdrawal limits depend on your verification level:

• Basic Verified: $10,000 per day / $50,000 per month
• Advanced Verified: $100,000 per day / $500,000 per month
• Enterprise: Custom limits based on requirements

To increase your limits, complete advanced verification by submitting additional documentation.

To reset your password:

• Go to the login page and click "Forgot Password?"
• Enter your registered email address
• Check your email for a password reset link
• Click the link and create a new strong password
• Log in with your new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

No, CoinCapitalpro allows only one account per individual. Multiple accounts violate our Terms of Service and may result in:

• Account suspension or termination
• Freezing of funds
• Loss of trading privileges

If you need to manage multiple portfolios, consider using our sub-account feature available for Enterprise clients.